Terms of Use

In using this website you are deemed to have read and agreed to the following terms and conditions:

General

www.TwinkleTime.in (“Website”) is an Internet based portal owned and operated by vDream Managed Services Pvt Ltd., a company incorporated under the laws of India, with its registered office at Ghaziabad and having CIN U74140HR2014PTC054043. Use of the Website is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by TwinkleTime at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.Your use of the Service constitutes your representation that you are adult enough to use the services as per laws of the land.

TwinkleTime.in is service provider and enables the individuals to obtain services (“TwinkleTime Customer”) that are provided by TwinkleTime. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to the Client and us, or either the Client or us.

Eligibility to Use

The Services are not available to minors under the age of eighteen (18) or to any Users suspended or removed from the TwinkleTime system by TwinkleTime for any reason whatsoever. If You do not conform to the above qualification, You shall not be permitted to avail of the Services or use the Website. You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail the Services provided by TwinkleTime through Your legal guardian in accordance with the applicable laws.

TwinkleTime reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.

Products & Services

The Website is a platform that facilitates the online purchase of services and merchandiseoffered by TwinkleTime. The Terms of Offer For Sale shall govern the purchase of products and services on the Website.

Privacy & Confidentiality

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

You are solely responsible for any information and materials you provide to TwinkleTime.in or other Users in connection with your registration for and use of the Service, and we act merely as a passive conduit for your online distribution and publication of your Information. You hereby represent and warrant to TwinkleTime.in that Your Information (a) willnot be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party’s copyright, patent, trademark, tradesecret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for TwinkleTime.in or cause TwinkleTime.in to lose (in whole or in part) the services of its ISPs or other partners or suppliers.

Solely to enable TwinkleTime.in to use Your Information, so we are not violating any rights you might have in that information, you hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights you have in Your Information, in any media now known or not currently known.

Transactions

Each requested service through TwinkleTime has a price attached to it. Once the service is requested by making a purchase, the User will be charged for the service instantly. The user has the privilege of cancelling the service until it has NOT been scheduled. Once scheduled, the service cannot be cancelled.

Once the service has been completed, TwinkleTime will seek feedback on completed service. If no feedback is received within 2 days, the service request will be closed, with the assumption that the service was performed to satisfaction of the User. After closure of a service request, there will be NO refunds.

ReschedulingandCancellation Policy

Cancellation: The user has the privilege of cancelling the service until it has NOT been scheduled. Once scheduled, the service CANNOT be cancelled.

If the service is not availed, a fixed charge will be deducted as per cancellation policy of the service, which may change from time to time. (If the service bought is of lesser amount than or equal to INR200.00, there will be NO refunds.) TwinkleTime solely reserves the rights to make changes to the bought service or refunds on a case-to-case basis, after service scheduling has been done. TwinkleTime solely reserves decision on such matters.

Rescheduling: Once a service has been scheduled, it can be rescheduled up to 24 hours before the scheduled time. If changes are done in the 24 hr window before scheduled time, rescheduling charge of INR 200 will apply.

Modifications to the Service

TwinkleTime reserves the right in its sole discretion to review, improve, modify or discontinue, temporarily or permanently, the Service or any content or information on the Service with or without notice. TwinkleTime will not be liable to any party for any modification or discontinuance of the Service.

Payment

The Service Payment must be paid through the TwinkleTime.in web services to the extent possible. Any ServicePayments paid in cash outside of the TwinkleTime.in Web Service are NOT subject to refunds.

In case of any payments due post service, all payments are expected in full within thirty days. Cash or Personal Cheque, or Bank Transfer is all acceptable methods of payment. All goods remain the property of the Company until paid for in full. Any dues that remain outstanding by the due date will incur late payment interest at the rate of 2% per day on the base amount on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed INR 3000. In such circumstances, you shall be liable for any and all-additional administrative and/or court costs.

Returned cheque will incur INR 300 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

While TwinkleTime will use commercially reasonable efforts to ensure the security of all banking and other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold TwinkleTime harmless for any damages that may result therefrom. TwinkleTime will use third party services to process banking information. For further information regarding that Services, please contact TwinkleTime to request information about ourInternet banking and other cashless transaction providers.

You will be liable for all transaction taxes on the services provided under this Agreement (other than taxes based on TwinkleTime’s income).

Cancellation Policy

Service that has been purchased through TwinkleTime or through call center can be cancelled until it has not been scheduled. Once scheduled, a fixed charge of INR 200.00 will be deducted. If the service bought is of lesser amount than INR 200.00, there will be NO refunds. Cancellation of service can be done online or Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing.

Cancellation of subscription service will be as per Terms of Subscription Service.

Minimum Visiting Charges and waiver

The minimum charges include an inspection and visit to your place so that we will understand your requirement and will offer best available solution to suit your budget requirement. These visiting charges will be waived off, if you avail of our services. But minimum charges will be applicable in case of no show.

Promotions

TwinkleTime may from time to time provide certain promotional opportunities to TwinkleTime Customer. All promotions will be run at the sole discretion of TwinkleTime, and can be activated, modified or removed at anytime by TwinkleTime without advance notification.

In the event that you are given a code by or on behalf of TwinkleTime through which you may refer a friend to TwinkleTime in exchange for a referral credit, you shall not use any online marketing or advertising to promote such code or to artificially increase the amount of credits awarded. By way of example, you may not post, or cause, request or permit a third party to post any such code on a coupon website, nor use any paid search marketing, online advertising, forum posting, newsgroup posting or bulk email to disseminate such code. You may only share such code with your personal friends and acquaintances for legitimate referral purposes, as determined by TwinkleTime in its sole discretion. Without limiting TwinkleTime’s other rights and remedies, TwinkleTime may terminate such code and/or your account for any breach of this Section.

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

– excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and – excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Release

To provide Users a rewarding experience, TwinkleTime controls the quality and timing of the available services. TwinkleTime makes sincere attempt to provide best service and hence takes full responsibility of suitability, reliability, timeliness, and accuracy of the services requested and provided. TwinkleTime does perform background checks of its personnel through established channels of verification.These checks are made through external agencies, which specialize in this field of work.

TwinkleTime is responsible for the conduct when applicable of any user of this service.TwinkleTime and its affiliates or licensors will have limited liability for any claim, injury or damage arising in connection with the use of its services.

Though we take utmost care in collecting information and background check of service providers still we may have missed out any information unknowingly and/or Users have not have shared the correct and all information with TwinkleTime. Hence if any dispute arises with one or more Users, you release TwinkleTime (andour officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

TwinkleTime expressly disclaims any liability beyond service contract value that may arise between Users of its Service.

Site Usage Data

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission. Privacy controls are in place to take care of users private information.

Links to Other Web Sites

We do not monitor or review the content of other party’s websites which are linked (through hyperlinks or advertisements) to from this website. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. TwinkleTime will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

TwinkleTime owns rights on all relevant intellectual property and text relating to the Company’s services and the full content of this website.

The Company’s logo is a registered trademark of this Company in India and other countries. The brand names and specific services of this Company featured on this web site are trade marked.

Any other trademarks, service marks, logos and/or trade names appearing on the Service are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.

Account, Password and Security

You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or TwinkleTime.in for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. TwinkleTime.in has no control over the use of any User’s account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact TwinkleTime.inimmediately.

Termination and Suspension

Without limitation, TwinkleTime may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of TwinkleTime posted on the Service from time to time, or if TwinkleTime otherwise finds that you have engaged in inappropriate and/or offensive behavior. If TwinkleTimeterminates or suspends your right to use the Service for any of these reasons, you will not be entitled to any refund of unused balance in your account. In addition to terminating or suspending your account, TwinkleTime reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

TwinkleTime may terminate or suspend your right to use the Service at anytime for any or no reason by providing you with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice. Even after your right to use the Service is terminated or suspended, this Agreement will remain enforceable against you.

You may terminate this Agreement at any time by ceasing use of the services provided by TwinkleTime. Termination clause of the specified service will be taken into consideration under such a scenario.

Warranties

TwinkleTime provides warranty of services with limited liability of rework only, until the service order has not been closed. Once the service order has been closed after customer feedback, the warranty ceases to be in effect.

Whether the work falls in the scope of warranty is at the sole discretion of TwinkleTime based on the outcome of inspection of Service provided.

No Liability

You agree not to hold TwinkleTime, its affiliates, its licensors, or any of such parties, agents, employees, officers, directors, corporate partners, or participants liable for any damage, suits, claims, and/or controversies (collectively, “liabilities”) that have arisen or may arise, whether known or unknown, relating to your use of or inability to use the service, including without limitation any liabilities arising in connection with the conduct, act or omission of any user (including without limitation stalking, harassment that is sexual or otherwise, acts of physical violence, and destruction of personal property), any dispute with any user, any instruction, advice, act, or service provided by TwinkleTime or its affiliates or licensors and any destruction of your information.

Under no circumstances will TwinkleTime its affiliates, its licensors, or any of such parties’ agents, employees, officers, directors, corporate partners, or participants be liable for any direct, indirect, incidental, consequential, special or exemplary damages arising in connection with your use of or inability to use the services, even if advised of the possibility of the same.

If, notwithstanding the foregoing exclusions, it is determined that TwinkleTime or its affiliates, its licensors, or any of such parties’ agents, employees, officers, directors, corporate partners, or participants is liable for damages, in no event will the aggregate liability, whether arising in contract, tort, strict liability orotherwise, exceed the total fees paid by you to TwinkleTime during the three (3)months prior to the time such claim arose.

Indemnification

You hereby agree to indemnify, defend, and hold harmless TwinkleTime, its directors, officers,employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys’ fees and costs incurred, arising from your use or inability to use the Services.

Generic Provisions for Service

TwinkleTime takes no responsibility for money paid to TwinkleTimepersonnel without a cash receipt. A cash receipt may be a hard copy or a electronic copy.

TwinkleTime strongly discourages any direct contact with our personnel. We do not cover any dealings without TwinkleTime service agreement.

We discourage any tips or reward to any of our TwinkleTimepersonnel. The best way to reward them would be to give 5 star feedbacks rating on the services provided. This helps them to be rewarded within the organization.

Any material or spare parts used in the service carried out by TwinkleTime are covered by their individual warranties, if applicable.

In occurrence of any such event that has caused damages, the TwinkleTime Customer is requested to first contact TwinkleTime customer care to lodge a complaint. TwinkleTime will ensure that a solution is resolved amicably.

TwinkleTime may decline to provide any service on National Holidays, Public Holidays, and Government Holidays without any obligation to any customer or user.

TwinkleTime Customers are requested to report/inform us immediately for any misconduct or unsatisfied behavior of any of our TwinkleTimepersonnel so that TwinkleTime can take action for improvement.

SAFE CLEANING GUARANTEE

We will use reasonable efforts to ensure high quality washing, drying, ironing and folding of your clothes. Due to time constraints, we do not read manufacturer suggested care and washing/drying labels. If there is anything specific that needs to be taken care of, please notify us separately.

DAMAGE

We do not accept any liability for damage due to normal wear and tear or shrinkage during washing and drying.

SPECIAL CARE

We do not accept any liability for “special care” and delicate items that require special attention to be cleaned.

RIGHT TO REFUSE

TwinkleTime reserves the right to refuse service of any kind.

REMOVAL OF STAIN

Stain removal depends on several factors. TwinkleTime will put in sincere efforts for Stain Removal. However, we do not guarantee it.

PERSONAL ITEMS

We are not responsible for any kind of loss or damage to any personal or non-cleanable items left in the clothing or bags such as money or wallet or anything else.

REFUND

In case of any damage or loss of garments due to TwinkleTime, We may refund maximum upto 10X of the service value.

LOSS/DAMAGE

Customer must notify TwinkleTime within 5 business days from the date of service in case of any lost or damaged items. Failure to do so will automatically waive off the claim of refund value for lost or damaged items.

Notification of Changes

TwinkleTime shall not be required to notify Users, whether as a registered or not, of any changes made to the Terms of Use. The revised Terms of Use shall be made available on the Website. Use of the Website and the Services is subject to the most current version of the Terms of Use made available on the Website at the time of such use. Users are encouraged to regularly visit the home page www.TwinkleTime.into view the most current Terms of Use. You can determine when TwinkleTime last modified the Terms of Use by referring to the “Last Updated” legend above. It shall be Users responsibility to check these Terms of Use periodically for changes. TwinkleTime may require Users to provide their consent to the updated Terms of Use in a specified manner before prior to any further use of the Website and the Services is provided on the Website. If no such separate consent is sought, their continued use of the Website, following changes to the Terms of Use, will constitute their acceptance of those changes.

TwinkleTime reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement (including the PrivacyPolicy)at any time, effective with or without prior notice. If any future changes to this Agreementare unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using, the Service. Your continued use of the Service followingany revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. TwinkleTime may change, modify, suspend, or discontinue any aspect of the Service at any time. TwinkleTime may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.

Dispute Resolution and Governing Law

In case of any dispute between the Users and TwinkleTime, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration & Conciliation Act, 1996. The venue of the arbitration shall be Ghaziabad, India. The language of the arbitration shall be English.

YOUR USE OF SERVICES PROVIDED BY TWINKLETIME IS AN ACKNOWLEDGEMENT THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF USE AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.